The Macbook chip repair fiasco, in detail
07 Mar
Posted by jeff
in apple, fail, macbook
So I have chips missing from the edge near the mouse pad, and as I have AppleCare coverage I can get this fixed for free. I took it into Mac Station and they said the following:
- they need my macBook to order the part, because
- they need to order the part from Apple
- the part usually comes in within 24 hours or less, *and*
- they MUST ship the old part back to Apple within 24 hours of receiving the new part or ( get this ) they would not be able to re-order the same part for the same laptop again for 90 days.
Apparently this is a new thing, specific to more recent MacBook models like mine.
So I talked them into ordering the part on Thurs, dropped off the laptop Friday morning, and then was told Friday afternoon that the part was stuck in customs and they would have it all done by Monday.
I usually get great service from mac Station and I don't necessarily think of this as *bad* service given the constraints. I do think it is completely absurd of Apple to place these kinds of contraints on a service depot. Who cares if it is 24 hours or 72 hours? All I want to be able to do is drop my laptop off and pick it up the same day, especially for a job that takes ( apparently ) less than 15 minutes to do.
Comments
Geez. What's up with Apple, these days? They're going all Microsoft with their weird kneecapping rules.
I feel bad for Mac Station in a way, having to deal with such byzantine rules. At least we're not in the states, there you have to send the machine away to Apple to get fixed, and they apparently wipe your drive while they're at it.
Same goes in Thailand. Why is it that these fuck-wits ASSUME that you want your harddrive wiped?! Where is the logic??
I would burn the place down to the ground if they wiped my drive, but then, I like to burnalot.
I know an owner of a Mac Store and you have no idea of the crap they have to deal with in terms of repairs. They get penalized of they do too many warrantee repairs in a certain time period. What the store makes on a sale of a computer is insanely low as well. I like Apples a lots but I'm startling to really not like Apple the company. Too much control. I think it's on it's way to becoming a Microsoft.
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